PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING ANY OF THE SERVICES AVAILABLE AT CAMPAIGNCONNEX.COM (the “Site”). IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, DO NOT USE THE SERVICES.
This Agreement takes effect on the earliest of You:
1) clicking a box to create an account (“Create My Account”) presented with a link to this Agreement,
2) executing or electronically accepting an Ordering Document referencing this Agreement, or
3) using of the Services, (the earliest of the foregoing being the “Effective Date”). If You enter into this Agreement or acquire the Services on behalf of an entity, You represent and warrant that You have the authority to accept this Agreement on the entity’s behalf.
In order to use the Services, You must:
- be at least eighteen (18) years old;
- complete the registration process;
- provide true, complete, and up to date contact information to Campaign Connex.
By using the Services, You represent and warrant that You meet all the requirements listed above. Campaign Connex may refuse to provide the Services, suspend or close Your account, and change eligibility requirements at any time in accordance with the terms of this Agreement. If You have any questions, feel free to send an email to firstname.lastname@example.org and a Campaign Connex representative will contact You shortly.
SECTION 1: DEFINITIONS
In addition to terms defined elsewhere in this Agreement, the following definitions will apply to capitalized words in this Agreement:
- Add-On Features”has the meaning ascribed in Section 2.C.
- “Additional Terms”has the meaning ascribed in Section 2.C.
- “Administrator” has the meaning ascribed in Section 4.B.i.1.
- “Affiliate”of a party means any entity that directly or indirectly controls, is controlled by, or is under common control of a party. “Control,” for purposes of this definition, means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of a party or the right to receive more than fifty percent (50%) of the profits or earning of the entity.
- “Beta Features”has the meaning ascribed in Section 3.C.
- “End Clients”has the meaning ascribed in Section 4.A.i.
- “EU Directive” means EU Data Protection Directive 95/46/EC.
- “Full Access User”has the meaning ascribed in Section 3.D.i.
- “Intellectual Property Rights”means any and all patents, copyrights, moral rights, trademarks, trade secrets and any other form of intellectual property rights recognized in any jurisdiction whether existing now or acquired hereafter including any application or right to apply for registration of any of these rights.
- “Law(s)”means any and all applicable laws, regulations, statutes, rules, orders and other requirements of any international, federal, state or local governmental authority, including where applicable, the EU Directive. Where relevant to the Customer’s or User’s obligations, when assessing “applicability”, Customer and User shall take into account the Governing Law in Section 16 and the Laws relating to both the jurisdiction where User is using the Services and the jurisdiction where the Subscriber resides.
- “Malicious Code”means harmful or malicious code, files, scripts, agents, programs, or the like designed or intended to have, or capable of performing or facilitating, any of the following functions: disrupting, disabling, harming, corrupting, or otherwise impeding in any manner the operation of, or providing unauthorized access to, a computer system, database, or network (or other device on which such code is stored or installed), including but not limited to viruses, worms, time bombs, and Trojan horses.
- “Order Term” means the period specified in an Ordering Document (including any renewals of the same) during which Customer will have access to the Services.
- “Ordering Document”means any form (including an electronic form), either executed by the Parties or agreed to by the Customer online, that sets out the commercial terms of Customer’s purchase. All Ordering Documents shall be deemed to incorporate, and shall be subject to and governed by, this Agreement.
- “Services”means the Site, Software, Statistical Data, products, services (including any applicable support services), applications, tools and other resources made available by Campaign Connex or accessible at com (or other website(s) owned by Campaign Connex) and all related product and service names, logos, design marks, slogans, and all other material comprising the Site, Services, and Software.
- “Software” means any software, documentation, or data related to the Services.
- “Statistical Data”has the meaning ascribed in Section 5.C.
- “Sub-Account”has the meaning ascribed in Section 4.C.
- “Subprocessor”means a service provider that processes data on behalf of, and as dictated by, Campaign Connex.
- “Subscriber”means any individual: 1) whose email address is included in a Subscriber List, 2) whose information is stored on or collected via the Services, or 3) to whom Users send emails to or otherwise engage or communicate with via the Services.
- “Subscriber List” is a list of Subscribers uploaded to the Services or created on or via the Services.
- “Subscription Tier” has the meaning ascribed in Section 8.B.
- “Subscription Plan”means the subscription type chosen by the Customer on an Ordering Document which sets out the base set of Services ordered by the Customer. Different Subscription Plans shall have different Services associated with them as further described here: Campaign Connex Pricing and Plan Comparison.
- “Third Party Applications”means any software, products, tools, or applications that are used in connection with the Services that are not owned by Campaign Connex.
- “User”means any person accessing and/or using the Services through Customer’s account.
- “User Content”means anything, excluding Statistical Data, Users or Subscribers post, upload, share, store or otherwise provide through or using the Services (including, without limitation, any and all emails, messages, materials, images, text, and other content).
SECTION 2: AGREEMENT STRUCTURE
- Anti-Spam Policy,
- Additional Terms,
- Agreement, and
- Ordering Document.
The above order of precedence will apply unless: 1) the conflicting term is expressly stated to vary the conflicting provision of the controlling document; 2) the controlling document specifically provides that a lower order document may vary the applicable term of the controlling document; or 3) the Parties expressly agree otherwise. All rights not expressly granted herein are reserved by Campaign Connex.
- Agreement Modifications. This Agreement was last modified on the date listed at the end of this Agreement (“Last Modified Date”). Campaign Connex may make modifications to this Agreement by posting a revised Agreement on the Site and/or by sending an email to a Full Access User (or Administrator, if applicable). Customer acknowledges and agrees that use of the Services by Customer after the Last Modified Date constitutes Customer’s acceptance of the modified terms, that such modified terms shall become effective on the Last Modified Date, and that it is Customer’s responsibility to check this website regularly for modifications to this Agreement. No modification, addition, deletion or waiver of any rights under this Agreement will be binding on Campaign Connex unless signed by a duly authorized representative of Campaign Connex. To the extent the provisions of this Section 2.B are held unenforceable, they shall be modified or severed in accordance with Section 16.I.
- Additional Terms.Additional terms may apply to add-on features, Beta Features, and/or any managed services (each an “Add-On Feature”) offered by Campaign Connex. These additional terms, available at campaignconnex.com/policies, will be considered incorporated into this Agreement when Customer, a Full Access User, or an Administrator activates the Add-On Feature or purchases an Add-On Feature on an Ordering Document (the “Additional Terms”). Where there is a conflict between this Agreement and the Additional Terms, the Additional Terms will prevail to the extent of the conflict.
SECTION 3: SERVICES, OBLIGATIONS, AND RESTRICTIONS ON USE
- Modification of the Services.Subject to Section 13.C, Campaign Connex, in its sole discretion, reserves the right to modify the Services, or any features of the Services at any time and for any purpose, including but not limited to, improving performance or quality, correcting errors, or maintaining competitiveness.
- Prerequisite to Use of Services.Customer is responsible for obtaining all hardware, software and services, which are necessary to access the Services.
- Beta Features. From time to time, Campaign Connex may make certain services and/or features available to Customer for use which are still in their beta stage (“Beta Features”). Customer acknowledges and agrees that Beta Features have not been fully tested and are provided on an ‘as is’ basis. Customer further acknowledges and agrees that, to the fullest extent permitted by Law, Campaign Connex makes no representations, warranties or guarantees in relation to such Beta Features.
- Customer’s Obligations. Customer agrees to:
- when using the Business or Organization version of the Services, designate at least one User within Customer’s account to have ‘Full Client Access’ who will have administrative privileges within the account and who Customer represents and warrants is authorized to act on behalf of Customer (a “Full Access User”);
- keep contact information for the Full Access User updated and promptly respond to queries from Campaign Connex sent to the Full Access User’s email address;
- be responsible for Users’ compliance with this Agreement;
- be solely responsible for the accuracy, quality, integrity and legality of the User Content and of the means by which Customer acquires User Content;
- be responsible for the nature and content of all of the User Content (including all content, materials, and information that Users, End Clients, and/or Subscribers upload and/or transmit using or relating to the Services);
- use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Campaign Connex promptly of any such unauthorized access or use;
- be responsible for ensuring that User’s computer systems, technology or other similar items used in connection with the Services do not interfere with or disrupt the integrity or performance of the Services;
- procure that each User complies with the terms of this Agreement as if they were a party to it, including but not limited to, the Anti-Spam Policy; and
- use the Services only in accordance with this Agreement and Laws.
- Restrictions on Use. Except where the following restrictions are prohibited by Law, Customer shall not, and shall not permit any Users or third parties to, directly or indirectly: (1) violate the Anti-Spam Policy; (2) send or forward personal mail through the Services; (3) send mail created using the Services through another service; (4) send emails to individuals under the age of 13; (5) upload or provide any social security numbers, driver’s license or state identification number or other government related identifier, financial account numbers (i.e., credit card, checking account, savings account, etc.), medical, employment, criminal records, or insurance numbers, passport numbers, or other highly sensitive personally identifiable information (collectively, “Sensitive PII”) to the Services or use the Services to collect, transfer, or store any Sensitive PII; (6) host images or content on Campaign Connex servers or through Campaign Connex’s Services for any purpose other than for the sending of email campaigns; (7) send or transfer any message through the Services that is greater than 300 Kilobytes or use the Services in any other manner that puts an excessive burden on the bandwidth of the Services; (8) delete, bulk unsubscribe, or otherwise alter or modify Subscriber Lists in order to evade billing thresholds; (9) use the Transactional Email Feature to send bulk commercial emails; (10) copy, modify, distribute, translate, or create derivative works of the Services or any part of Campaign Connex’s Services; (11) except as specifically permitted by this Agreement, sell, resell, rent, or lease the Services or any part of Campaign Connex’s Services; (12) reverse engineer, reverse assemble, decompile, or attempt to discover or extract the source code, object code, underlying structure, or algorithms, found at or through the Services or any software, documentation, or data related to the Services; (13) access the Services in order to build a competitive product or service, or copy any features, functions or graphics of the Services; (14) remove trademark, logo, copyright or other proprietary notices or labels from the Services or any Software; (15) use the Services to store or transmit material in violation of any third party rights, including Intellectual Property Rights and privacy rights; (16) use the Services to store or transmit Malicious Code; (17) interfere with or disrupt the integrity or performance of the Services or third party data contained therein; (18) hack, violate, attempt to violate, attempt to gain unauthorized access to the Services or their related systems or networks; (19) attempt to probe, scan, or test the vulnerability of the Services or perform any penetration testing against or on the Services; or (20) use the Services for timesharing or service bureau purposes.
SECTION 4: OWNERSHIP AND INTELLECTUAL PROPERTY
- Customer’s Property. By using the Services or submitting any User Content through the Services, Customer hereby grants Campaign Connex and its Subprocessors a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, and prepare derivative works of the User Content in connection with the Services. For clarity, the foregoing license granted to Campaign Connex and its Subprocessors, does not affect Customer’s ownership or license rights in its User Content unless otherwise agreed in writing. Customer represents and warrants that Customer has all rights to grant such licenses to Campaign Connex and its Subprocessors without infringement or violation of moral rights or any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other Intellectual Property Rights. In addition, while using the Services, Customer may provide information (such as Customer’s name, contact information, and/or other registration information) to Campaign Connex. Customer agrees to, and agrees and warrants that it has the necessary consents to, permit Campaign Connex to use this information and any technical information about Customer’s use of the Services to tailor the user experience of the Services to Customer, to facilitate Customer’s use of the Services, and to communicate with Customer.
- Campaign Connex Property. Customer acknowledges and agrees that the Services are the property of Campaign Connex or its affiliates, licensors or suppliers. Unless stated otherwise, all Services are protected as the copyright, trade dress, trademarks and/or other Intellectual Properties owned by (or licensed to) Campaign Connex. Customer is not authorized to use any of the Services in any advertising, publicity or any other commercial manner without the prior written consent of Campaign Connex. Customer’s use of the Services confers no title or ownership in the Services and is not a sale of any rights in the Services. All ownership rights to the Services remain in Campaign Connex or its third party suppliers, as applicable.
- Statistical Data. Notwithstanding anything to the contrary in this Agreement or elsewhere, Campaign Connex may monitor, analyze, and compile statistical and performance information based on and/or related to Customer’s use of the Services, in an aggregated and anonymized format (“Statistical Data”). Customer agrees that Campaign Connex may make such Statistical Data publicly available, provided that it: 1) does not contain identifying information; and 2) is not compiled using a sample size small enough to make the underlying data identifiable. Campaign Connex and/or its licensors own all right, title and interest in and to the Statistical Data and all related software, technology, documentation, and content provided in connection with the Statistical Data, including all Intellectual Property Rights in the foregoing.
- Feedback. Customer may provide feedback, suggestions, and comments to Campaign Connex regarding the Services (“Feedback”). Campaign Connex shall have all ownership right, title, and interest in such Feedback. Notwithstanding the foregoing, to the extent that any Feedback is deemed to be owned by Customer, Customer hereby grants to Campaign Connex a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, prepare derivative works, and otherwise fully exploit such Feedback in any medium or format, whether now known or later developed, provided that such Feedback is anonymous.
- Publicity. Unless otherwise agreed by the parties, Customer hereby agrees that Campaign Connex may reference Customer in marketing and public relations materials, including a press release announcing Customer as a customer. Customer hereby grants Campaign Connex a perpetual, nonexclusive, worldwide license to use and display Customer’s trademarks, trade names and logos in connection with the foregoing.
SECTION 5: CONFIDENTIALITY
The Parties acknowledge that in the course of performing their obligations under this Agreement, each party (a “Recipient”) may receive information that is either clearly marked as “confidential” or nonpublic information which, under the circumstances surrounding the disclosure, a reasonable person would conclude should be treated as confidential (“Confidential Information”) from the other party (a “Discloser”). Recipient covenants and agrees that neither it nor its agents, employees, officers, directors or representatives will disclose or cause to be disclosed any Confidential Information of the Discloser, except (a) to those employees, representatives, or contractors of the Recipient who require access to the Confidential Information to exercise its rights under this Agreement and who are bound by confidentiality obligations, or (b) as such disclosure may be required by Law, subject to and to the extent permitted by Law, the Recipient providing to the Discloser written notice to allow the Discloser to seek a protective order or otherwise prevent the disclosure. Nothing in this Agreement will prohibit or limit the Recipient’s use of information: (i) previously known to it without breach or obligation of confidence, (ii) independently developed by or for it without use of or access to the Discloser’s Confidential Information, (iii) acquired by it from a third party that was not under an obligation of confidence with respect to such information at the time of disclosure, or (iv) that is or becomes publicly available through no breach of this Agreement.
SECTION 6: PRIVACY AND SECURITY
- HIPAA and PHI. Customer understands and acknowledges that the Services are not configured to receive and store personal health information (“PHI”), as that term is defined under the Health Insurance Portability and Accountability Act (“HIPAA”) and that Campaign Connex is neither a “Covered Entity” nor a “Business Associate,” as those terms are defined in HIPAA. As such, Customer agrees not to, and not to permit Users to, transmit, request, provide access to, submit, store, or include any PHI through the Services. Customer agrees that Campaign Connex may terminate this Agreement immediately if Customer is found to be in violation of this Section 7.B.
- EU Personal Data Transfer. In the event that Customer intends to transfer the Personal Data of an EU Data Subject, Customer shall notify Campaign Connex and the parties shall execute Campaign Connex’s Data Protection Addendum incorporating the EU Standard Contractual Clauses provided by Campaign Connex. Once executed, such Data Protection Addendum will be deemed wholly incorporated into this Agreement.
- User Passwords. Customer is solely responsible for keeping Customer’s and/or Users account name, password, and any other login credentials confidential. Customer is responsible for any and all activities that occur within Customer’s account, whether authorized by Customer or not. Customer must notify Campaign Connex immediately of any unauthorized access or use of Customer’s account. Campaign Connex will not be held responsible or liable for any losses due to lost or hacked passwords.
SECTION 7: FEES
- Payment of Fees. Campaign Connex shall charge Customer, and Customer agrees to pay, all fees for Services in accordance with its Ordering Document, Subscription Plan, and Subscription Tier. Customer is responsible for reviewing the pricing schedule, features, and limits associated with its Subscription Plan and its Subscription Tier (available at campaignconnex.com/pricing and also on the ‘Billing Page’ inside the application). Campaign Connex may, but is not obligated to, contact Customer to warn Customer that they have exceeded the included features or other limits of its current Subscription Plan or Subscription Tier.
- Subscription Tier. Fees associated with each Subscription Plan are based on Customer’s Subscription Tier. Customer’s Subscription Tier at any given time is determined by the higher of: 1) the number of emails being sent (unless Customer’s plan includes unlimited emails), and 2) the number of Subscribers in the Customer’s Subscriber Lists (as determined by adding the number of Subscribers in each Subscriber List). Except as otherwise stated in Customer’s Ordering Document, if Customer exceeds the limits of its Subscription Tier, Campaign Connex will upgrade the Customer’s account to the appropriate Subscription Tier and charge Customer the applicable fees for that Subscription Tier for the remainder of the Order Term and any renewals thereof. Customer has the sole responsibility for updating its Subscriber Lists to ensure Customer is being charged at the appropriate Subscription Tier.
- Subscription Plan Upgrade. If Customer, a Full Access User, or an Administrator accesses, uses, or activates any features which are only included in a higher-priced Subscription Plan or provides Users with access to the same, Campaign Connex may, in its absolute discretion, upgrade Customer’s account to the appropriate higher-priced Subscription Plan for the remainder of the Order Term and any renewals thereof. Customer agrees to pay fees associated with the upgraded Subscription Plan for the remainder of the Order Term, and any renewals of the Order Term.
- Payment for Add-On Features.Customer may order Add-On Features at any time by using the Add-On Feature and/or executing an Ordering Document for the Add-On Feature. Customer agrees to pay fees associated with the applicable Add-On Feature for the remainder of the Order Term, and any renewals of the Order Term.
- Usage-based Features.Customer acknowledges and agrees that fees for certain features of the Services may be assessed based on Users’ actual usage of those features (for example, fees are incurred every time a User runs a ‘Design and spam test’). Customer agrees to pay for Users’ usage of any such features.
- Trial Account. If Customer sends emails through the Services while using a trial version of the Services, Customer agrees that Campaign Connex shall charge Customer, and Customer agrees to pay applicable fees whenever Customer sends a campaign to more than 500 recipients.
- Payment Method. Unless otherwise listed on Customer’s Ordering Document, Customer agrees to pay Campaign Connex all applicable fees in U.S. Dollars (or such other currency as listed in Customer’s account page), up front via credit card, for Services Customer purchases or uses in accordance with the terms listed on Customer’s Ordering Document. Customer agrees to provide accurate payment information, and hereby authorizes Campaign Connex to charge such credit card for all fees set forth in the Ordering Document for the duration specified therein (and any renewal thereof). Payments are due for any billing period on the same date, or the closest date in that billing period, to the day Customer signed up for the Services and made its first payment. If any part of a billing period is included in the term, then payment is due for the full billing period.
- Taxes. All fees stated in the Ordering Document are exclusive of any applicable taxes. Customer shall pay any sales, use, value added, excise, property withholding or similar tax, duties, and any related tariffs, and similar charges applicable to Customer’s purchase of the Services assessable by any local, provincial, federal, or foreign jurisdiction and shall include any related penalties or interest, except taxes based on Campaign Connex’s net income (“Customer’s Taxes”). Customer’s Taxes may be added to the final price charged to Customer on Customer’s invoice. Customer shall pay Customer’s Taxes with no reduction or offset in the amounts payable to Campaign Connex hereunder. Customer will, and hereby agrees to, promptly reimburse Campaign Connex for any and all of Customer’s Taxes (and any applicable penalties) that Campaign Connex may be required to pay in connection with this Agreement upon receipt of Campaign Connex’s invoice.
- Late Payment. If any amount due is not received by the due date, then without limiting Campaign Connex’s rights or remedies, Campaign Connex may (a) apply a late fee of 2.5% of the outstanding balance per month, or the maximum rate permitted by Law, whichever is lower, from the date such payment was due until the date paid; (b) accelerate the payment of any fees payable; (c) immediately suspend Customer’s access to the Services until payment is made; (d) terminate Customer’s access to the Services provided that Campaign Connex gives Customer notice of non-payment and 10 business days opportunity to cure; and/or (e) condition future subscription renewals and orders on pre-payment or payment terms shorter than those specified in the Ordering Document.
- Fees at Renewal. Campaign Connex reserves the right to change fees for any Services at the time of renewal and Customer is responsible for reviewing the fees charged by Campaign Connex prior to renewal, provided no fee change will be effective until renewal of that Service (unless the fees in the prior period were designated in the applicable Ordering Document as promotional or ‘one-time’). Upon expiration of the applicable Order Term, Customer will automatically be charged in accordance with the payment method specified on Customer’s Ordering Document for renewal unless Customer downgrades or terminates its account in accordance with this Agreement.
- Reactivation Fee. Campaign Connex may charge a re-activation fee to re-activate an account that has been suspended.
- No Refunds. Except as otherwise provided in this Agreement or required by Law, Campaign Connex will not provide refunds or credits for partial or unused periods of service or mid-term downgrades.
SECTION 8: REPRESENTATIONS AND WARRANTIES
- General Representations and Warranties.Customer represents and warrants that Customer:
- has the legal power and authority to enter into this Agreement, and doing so will not violate any other agreement to which it is a party;
- will not transmit any Malicious Code in connection with the Services;
- will not violate the Anti-Spam Policy; and
- will use the Services only in compliance with this Agreement and Laws (including but not limited to policies and Laws related to spamming, privacy, obscenity, and defamation and Laws such as the HIPAA, GLB, EU Data Privacy Laws, the United Kingdom Privacy Act and the United Kingdom SPAM Act and other similar or Laws).
- Personal Information.Customer further represents and warrants that:
- all personal information (including any Personal Data as defined in the EU Directive) provided by Customer to Campaign Connex (including, without limitation, that of Users and Subscribers) has been collected with the relevant individual’s consent;
- Customer has informed all persons whose information is collected: 1) of the purpose for which that information was collected, 2) that Customer may provide this information to its vendors and/or service providers for the purposes of use in relation to the Services, and 3) that such information may be processed and/or stored by Customer’s vendors and/or service providers on servers located in the United Kingdom; and
- Customer has obtained the consent of such persons for processing of their personal information by its vendors and service providers in the foregoing manner.
- all personal information (including any Personal Data as defined in the EU Directive) provided by Customer to Campaign Connex (including, without limitation, that of Users and Subscribers) has been collected with the relevant individual’s consent;
SECTION 9: THIRD PARTY APPLICATIONS
- Customer agrees and acknowledges that certain features of the Services depend on the continuing availability of Third Party Applications. If the providers of these Third Party Applications cease to make their services or programs available on reasonable terms, Campaign Connex may cease providing any affected features or services without entitling Customer to any refund, credit, or other compensation.
- If Customer enables, installs, or connects any Third Party Applications for use with the Services:
- Customer hereby:
- permits the transmission of and/or access to User Content to such Third Party Applications;
- grants to Campaign Connex and its Subprocessors a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable right and license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, and prepare derivative works of any data transmitted to or obtained by Campaign Connex from any Third Party Application enabled, installed, or connected to Campaign Connex by Customer; and
- represents and warrants that it has provided all notices and obtained all consents required by Law to grant the foregoing permissions, rights, and licenses and that doing do so will not violate any third party’s privacy, Intellectual Property Rights, or other rights.
- Customer acknowledges and agrees that:
- any consent given by Campaign Connex permitting Customer to enable, install, or connect any Third Party Application does not constitute Campaign Connex’s endorsement of such Third Party Application; and
- Campaign Connex will not be held responsible for any Third Party Applications Customer uses in connection with the Services, including but not limited to, for any disclosure, modification or deletion of User Content resulting from any such transmission to or access by Third Party Applications.
- Customer agrees to comply with any requests by Campaign Connex to remove any connections to or from other websites and/or applications to the Services which Customer installs.
- Customer hereby:
SECTION 10: DISCLAIMERS
- Campaign Connex agrees to make every reasonable attempt to make sure that all email messages sent through Campaign Connex’s Servers follow email standards, but Campaign Connex does not guarantee that messages will look consistent across all email platforms due to the number of different HTML composition tools available. For example, if Customer uses Microsoft Word to generate HTML email messages, it is expected that recipients of Customer’s message using a non-Microsoft email application may have difficulty reading Customer’s message.
- From time to time, down-time, either scheduled or unscheduled, may occur in respect of the Services. Campaign Connex will work within reason to ensure the amount of down-time is limited. Customer releases Campaign Connex entirely of all responsibility for the consequences of any down-time.
- Campaign Connex does not guarantee that any file or program available for download and/or execution from or via the Services is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. Customer agrees that use of all programs and files associated with the Services is at its own risk and Customer releases Campaign Connex entirely of all responsibility for any consequences of its use.
- From time to time, Customer may obtain advice or information from Campaign Connex help or support pages, white papers, and/or Campaign Connex’s employees (collectively, “Advice”). Customer acknowledges and agree that such Advice will not be deemed to constitute financial, legal or tax advice. Customer should seek the advice of its own advisers prior to acting upon any such Advice. Customer acknowledges and agrees that any Advice is provided strictly “as is” and that Campaign Connex makes no warranty or representation of any kind regarding the accuracy or quality of such Advice. Customer agrees that use of and reliance on any such Advice is at its own risk and Customer releases Campaign Connex entirely of all responsibility for any consequences of its use of and reliance on any such Advice.
- USE OF THE SERVICES AND ANY RELIANCE BY CUSTOMER UPON THE SERVICES, INCLUDING ANY ACTION TAKEN BY CUSTOMER BECAUSE OF SUCH USE OR RELIANCE, IS AT CUSTOMER’S SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAMPAIGN CONNEX DOES NOT WARRANT OR GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY OR GUARANTEE AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. THE SERVICES ARE PROVIDED “AS IS” AND TO THE EXTENT PERMITTED BY LAW CAMPAIGN CONNEX DISCLAIMS ALL WARRANTIES, GUARANTEES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT.
- PLEASE NOTE THAT DOWNGRADING CUSTOMER’S ACCOUNT MAY RESULT IN THE LOSS OF CONTENT, FEATURES, OR CAPACITY OF CUSTOMER’S ACCOUNT. CAMPAIGN CONNEX DOES NOT ACCEPT ANY LIABILITY FOR ANY SUCH LOSSES.
- Subject to Section 13 (in particular, Section 13.C if Customer resides in United Kingdom) and unless otherwise expressly set forth elsewhere in this Agreement, Customer’s sole and exclusive remedy for any failure or nonperformance of the Services shall be limited to, Campaign Connex (at its election): 1) using commercially reasonable efforts to adjust or repair the Services; 2) resupplying that Service; or 3) providing Customer with a refund for the amount actually received by Campaign Connex (exclusive of all taxes), for the relevant Services.
SECTION 11: INDEMNIFICATION
- Customer Indemnity. Customer agrees to defend, indemnify and hold Campaign Connex, its officers, directors, shareholders, successors in interest, employees, agents, subsidiaries and affiliates harmless from any third party claims, losses, damages, liabilities, settlements, and expenses, (including, but not limited to attorney fees) (collectively, “Claims”) related to, arising from, or connected with: 1) Customer use of the Services; 2) Customer’s breach of this Agreement or any representation or warranty made by Customer herein; 3) a Subscriber List or User Content (including, without limitation, Claims alleging that the User Content violates or misappropriates the Intellectual Property Rights or other rights of any third party); 4) Customer or End Client’s negligence or intentional misconduct; 5) any actual or alleged violation of Anti-Spam Policy by Customer or End Client; and/or 6) any violation of Law by Customer or End Client. Notwithstanding the foregoing, Customer shall not make any admissions on behalf of Campaign Connex or settle any claim without Campaign Connex’s consent, which will not be unreasonably withheld or delayed.
- Campaign Connex’s Right to Defend. Promptly upon learning of any Claim arising from or related to allegations that the Services violate or infringe a third party’s Intellectual Property Rights (“IP Claim”), Customer shall give notice to Campaign Connex of any such IP Claim and immediately deliver to Campaign Connex all original notices and documents (including court papers) received in connection with and/or related to the IP Claim. Campaign Connex shall have the exclusive right, but no obligation, to assume defense of such IP Claim at any time and at any stage. If Campaign Connex assumes defense of any such IP Claim, Customer agrees to, and will procure that its End Clients agree to, cooperate in the defense thereof as reasonably requested by Campaign Connex. Upon assuming the defense of an IP Claim, Campaign Connex may appoint any legal counsel selected by Campaign Connex and settle any IP Claims on such terms and conditions it deems advisable. Customer agrees that if Campaign Connex assumes the defense of the IP Claim, Campaign Connex will not be liable to Customer for any legal costs or expenses subsequently incurred by Customer in connection with the analysis, defense or settlement of such IP Claim. Customer acknowledges and agrees that the assumption of the defense of an IP Claim by Campaign Connex is not an acknowledgment, will not be construed as an acknowledgment, that Campaign Connex is liable to indemnify Customer in respect of the IP Claim, nor will it constitute a waiver by Campaign Connex of any defenses it may assert against the Customer if Customer claims it is owed indemnification for such IP Claim.
SECTION 12: LIMITATION OF LIABILITY
- TO THE EXTENT PERMISSIBLE BY LAW, IN NO EVENT WILL CAMPAIGN CONNEX BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF REVENUE, LOSS OF OPPORTUNITY, LOSS OF ANTICIPATED SAVINGS, LOSS OF GOODWILL, LOSS OF USER CONTENT, OR LOSS OF ANY DATA RELATED THERETO, OR ANY INTERRUPTION OF BUSINESS, OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF CAMPAIGN CONNEX HAS BEEN ADVISED OR ARE OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. CUSTOMER AGREES THAT THE CONSIDERATION WHICH CAMPAIGN CONNEX CHARGES HEREUNDER DOES NOT INCLUDE CONSIDERATION FOR ASSUMPTION BY CAMPAIGN CONNEX OF THE RISK OF CUSTOMER’S INCIDENTAL OR CONSEQUENTIAL DAMAGES.
- IN THE EVENT THAT, NOTWITHSTANDING THE FOREGOING, CAMPAIGN CONNEX OR ITS AFFILIATES IS FOUND LIABLE TO CUSTOMER FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IN NO EVENT WILL CAMPAIGN CONNEX’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE LESSER OF: SUPPLYING OF THE SERVICES AGAIN, OR THE PAYMENT OF THE COST OF HAVING THE SERVICES SUPPLIED AGAIN, OR REFUND OF FEES ACTUALLY PAID FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE APPLICABLE CLAIM GIVING RISE TO LIABILITY. MULTIPLE CLAIMS WILL NOT EXPAND THIS LIMITATION. THE FOREGOING DISCLAIMER WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. CUSTOMER AGREES THAT CAMPAIGN CONNEX’S LIABILITY TO CUSTOMER AT LAW WILL BE REDUCED BY THE EXTENT, IF ANY, TO WHICH CUSTOMER CONTRIBUTED TO THE LOSS. THE PARTIES ACKNOWLEDGE THAT THE LIMITATIONS SET FORTH IN THIS SECTION ARE INTEGRAL TO THE AMOUNT OF FEES CHARGED IN CONNECTION WITH MAKING THE SERVICES AVAILABLE TO CUSTOMER, AND THAT, WERE CAMPAIGN CONNEX TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN, SUCH FEES WOULD OF NECESSITY BE SET SUBSTANTIALLY HIGHER.
- If Customer Resides in United Kingdom: Section 12.B does not apply so as to limit Campaign Connex’s obligation to comply with applicable consumer guarantees under the United Kingdom Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). The liability of Campaign Connex for any liability, loss, cost or damage, however caused (including by the negligence of Campaign Connex), suffered or incurred by Customer because of Campaign Connex’s modification of the Services or failure to comply with a consumer guarantee when providing the Services is limited to, Campaign Connex (at its election): (a) resupplying that Service; or (b) paying the cost of having the Services supplied again. This Section 12.C does not apply if it is not fair or reasonable for Campaign Connex to rely on it for the purposes of section 64A of the United Kingdom Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in this Agreement purports to modify or exclude the conditions, warranties and undertakings, and other legal rights that Customer may have available under the United Kingdom Consumer Law.
SECTION 13: TERM AND TERMINATION
- Term. The term of this Agreement will commence on the Effective Date and, unless earlier terminated in accordance with this Agreement, will continue to apply to any use of the Services by a User. Except as otherwise specified in the applicable Ordering Document, the Ordering Document and all non-expiring items added during the course of the Order Term, shall automatically renew for additional periods equal in duration to the original Order Term or one year, whichever is shorter (unless such automatic renewal is prohibit by applicable Law), unless either party gives the other notice of non-renewal at least 30 days before the end of the Order Term (or, if applicable, any renewal of the Order Term).
- Termination. Either party may terminate this Agreement or any individual Ordering Document as follows: (a) for cause if the other party materially breaches this Agreement or an Ordering Document and does not remedy such breach within 30 days after its receipt of written notice of such breach; or (b) immediately if the other party: (i) terminates its business activities or becomes insolvent, (ii) admits in writing to the inability to pay its debts as they mature, (iii) makes an assignment for the benefit of creditors, or (iv) becomes subject to direct control of a trustee, receiver or similar authority. Customer agrees that Campaign Connex will not be liable to Customer or to any third party for termination of Customer’s or End Client’s access to the Services resulting from any violation of this Agreement by Customer and/or End Client. Campaign Connex may terminate this Agreement or any individual Ordering Document at any time in its sole discretion.
- Right to Suspend.Campaign Connex may suspend Customer’s account:
- for non-payment or untimely authorization of payment;
- at any time without notice for conduct that it believes, in its sole discretion, violates: 1) this Agreement or other agreements or guidelines which may be associated with Customer’s use of the Services; or 2) any Laws applicable to Customer’s use of the Services; or
- if Customer does not log into its account for more than 365 days (“Inactive Account”). INACTIVE ACCOUNTS HAVE 30 DAYS TO BECOME ACTIVE OR THE ACCOUNT AND ITS DATA, INCLUDING SUBSCRIBER SIGNUPS, MAY BE PERMANENTLY REMOVED FROM CAMPAIGN CONNEX’S DATABASE.
- Effect of Termination.Upon expiration or termination of this Agreement: (a) Customer’s right to use the Services shall cease, and Campaign Connex will have no further obligation to make the Services available to Customer; (b) except as otherwise expressly stated herein, all rights and licenses granted to Customer under this Agreement shall cease; (c) Customer will pay any unpaid fees incurred by Customer for the remainder of the term under any applicable Ordering Document in effect prior to the termination date; and (d) Campaign Connex may delete any of Customer’s archived data within 30 days after the date of expiration or any termination of this Agreement. Any statutory retention requirements with respect to Customer’s data or information remain Customer’s responsibility.
- Survival. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, Sections: 4 (Reselling the Services), 5 (Ownership and Intellectual Property), 6 (Confidentiality), 8 (Fees), 9 (Representations and Warranties), 10 (Third Party Applications), 11 (Disclaimers), 12 (Indemnification), 13 (Limitation of Liability), 14.D (Effect of Termination), 14.E (Survival), 15 (U.S. Federal Government End User Provisions, to the extent applicable), and 16 (General Provisions).
SECTION 14: U.S. FEDERAL GOVERNMENT END USER PROVISIONS (IF APPLICABLE)
If the end user of the Services is the U.S. federal government (including any federal agency), then the following shall apply: (a) Government technical data and software rights related to the Services include only those rights described herein; and (b) if a government agency has a need for rights not conveyed under this Agreement, it must negotiate with Campaign Connex to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement. The Services and Site, including all documentation, are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, and consist of “Commercial Computer Software” and “Commercial Computer Software Documentation.”
The Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users:
- only as Commercial Items,
- with the same rights as all other end users, and
- according to this Agreement.
SECTION 15: GENERAL PROVISIONS
- Notices. Notices to Customer will be effective when Campaign Connex posts them to Customer’s account or sends them to the email address associated with a Full Access User (or Administrator, if applicable). Notices to Campaign Connex will be effective when delivered to Campaign Connex: Attn. Legal Notices, Campaign Connex, 27 Brompton Drive, Maidenhead, Berkshire, United Kingdom SL66SP, or any addresses as Campaign Connex may later post on the Site from time to time.
- Relationship of the Parties.The Parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. No rights for third party beneficiaries are created by this Agreement.
- Assignment. Neither this Agreement nor any right or duty under this Agreement may be transferred, assigned or delegated by Customer, by operation of Law or otherwise, without the prior written consent of Campaign Connex. This Agreement may be assigned or transferred by Campaign Connex without the consent of the Customer. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the parties and their respective representatives, heirs, administrators, successors and permitted assigns.
- Force Majeure.Campaign Connex will not be liable for any delays or failure in performance of any part of the Services, from any cause beyond Campaign Connex’s control. This includes, but is not limited to, acts of God, changes to Laws, embargoes, war, terrorist acts, riots, fires, earthquakes, nuclear accidents, floods, strikes, power blackouts, and acts of hackers or third party internet service providers.
- Governing Law. The Laws of England and Wales, United Kingdom, excluding its conflict of Laws rules, will apply to any and all disputes arising out of or relating to the Services or this Agreement (“Disputes”). All legal actions in connection with a Dispute under this Agreement will be subject to the non-exclusive jurisdiction of the courts exercising jurisdiction in England and Wales, United Kingdom and courts of appeal from them. The application of the United Nations Convention on Contracts for the International Sale of Goods (known as the Vienna Sales Convention 1980) is excluded from this Agreement.
- Disputes. Customer and Campaign Connex each agree to exclusively arbitrate any and all Disputes. Any dispute, controversy, or claim arising out of, relating to, or in connection with this contract, including any questions regarding its existence, validity, or termination, shall be resolved by arbitration in accordance with the ACICA Arbitration Rules. The seat of arbitration shall be England and Wales, United Kingdom. The language of arbitration shall be English.
- Overseas Access.The Services may be accessed throughout United Kingdom and overseas. Campaign Connex makes no representations that the Services comply with the Laws (including intellectual property Laws) of any country outside United Kingdom. If Customer accesses the Services from outside United Kingdom, it does so at its own risk and is responsible for complying with the Laws in the place where it accesses the Services.
- Export Regulations.The Services made available by Campaign Connex may be subject to the export control Laws of the United Kingdon and other jurisdictions. Customer shall comply with all applicable export Laws, and, without limiting the generality of the foregoing: (a) Customer represents that it is not named on any UK government list of persons or entities prohibited from receiving exports; and (b) Customer shall not permit Users to access or use Services in violation of any UK. export embargo, prohibition or restriction.
- Severability. If any provision of this Agreement is held invalid, illegal or otherwise unenforceable, it shall be deemed modified to render it enforceable while preserving the Parties’ original intent to the fullest extent, and the rights and obligations of the parties shall be construed and enforced accordingly. If the provision cannot be modified in accordance with the foregoing, then that provision will be deemed severed from this Agreement and all other provisions will be unaffected and will remain in full force and effect.
- Waiver. Any waiver by Campaign Connex must be in writing and signed by an authorized Campaign Connex representative. No waiver by Campaign Connex of any breach of this Agreement shall be a waiver of any preceding or succeeding breach. No failure or delay by Campaign Connex in enforcing any right or provision under this Agreement shall be construed as a waiver of such right or provision or of any other right or provision.
- Interpretation and Execution. The headings in the Agreement do not affect its interpretation. References to sections are to sections of this Agreement. This Agreement and any Ordering Document may be executed in one or more counterparts, each of which when so executed and delivered or transmitted by facsimile, e-mail or other electronic means, shall be deemed to be an original and all of which taken together shall constitute but one and the same instrument. A facsimile or electronic signature is deemed an original signature for all purposes under this Agreement and any Ordering Document.
Last Modified Date: April 25, 2018
ADVANCED SEGMENTATION (BETA) TERMS
SECTION 1: DEFINITIONS
In addition to terms defined in the Agreement, the following definitions will apply to capitalized words in these Advanced Segmentation (Beta) Terms:
- “Advanced Segmentation (Beta)” means the Beta Feature offering that allows Customers to create Segments within the Services: 1) with relative date rules; and/or 2) based on limited Website activity. For clarity, Advanced Segmentation (Beta) is currently not available as an option for segmentation of data ingested from sources other than Campaign Connex or a Website.
- “Attribute Data”means a Subscribers stated interests, preferences, demographics, and other information about a Subscriber to be included in a Custom Field.
- “Behavioral Data”means data about Customer’s customers, prospects, and Website visitors’ use and interaction with Customer’s Website, Campaign Connex email, and/or other Third Party Applications which Customer has integrated with the Services (including without limitation user name, postal address, e-mail address, IP address and phone number, current page URL, user agent, browser or device used, cookie hash, referrer, date and time of activity).
- “Confirmation”means written documentation in a form and including substance reasonably satisfactory to Campaign Connex that evidences Customer’s acceptance of the Segment Rule setup.
- “Custom Fields”means the extra fields added by a User to a Subscriber List that allows the User to store Attribute Data about their Subscribers.
- “Implementation Support” means the initial set-up of Customer’s Advanced Segmentation (Beta) integrations and Segment Rules, as further clarified inSection 2 below.
- “Ongoing TAM Support”means the creation and ongoing management of Segment Rules. For clarity, Ongoing TAM Support will only include activities related to Advanced Segmentation (Beta) features.
- “Process(ing)”means any operation or set of operations which is performed on data or on sets of data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
- “Segment”means a sub-list of Subscriber’s within a Subscriber List that meet the Subscriber Data criteria as selected by the User.
- “Segment Rule”means the rule structure for segmentation of data created in accordance with Customer’s instructions.
- “Subscriber Data”means all Attribute Data and Behavioral Data.
- “Technical Account Manager” or “TAM” means the dedicated Campaign Connex account manager that will help Customer setup and manage Advanced Segmentation (Beta) features and Segment Rules.
- “Websites”means those websites within which Customer installs the Script.
SECTION 2: IMPLEMENTATION AND ONGOING SUPPORT
- Customer acknowledges and agrees that the Advanced Segmentation (Beta) feature and Segment Rules may only be set up with the support of a TAM.
- Account Setup. Customer will need to work with a TAM to set up the Advanced Segmentation (Beta) feature as follows:
- Campaign Connex account setup: Customer shall instruct the TAM which Subscriber Lists Customer wishes to segment using the Advanced Segmentation (Beta) feature.
- Website Script setup: Upon request by Customer during the implementation process, the TAM will provide Customer with Script to install on its Websites. Customer is responsible for correctly installing the Script to its chosen Websites in accordance with instructions provided by TAM.
SECTION 3: WEBSITE TRACKING
- License Grant for Script.Subject to the terms and conditions of the Agreement and these Additional Terms (including any restrictions in the applicable Ordering Document), Customer is hereby granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable, license to use the Script, in the form made available to Customer, solely for the purpose of collecting data to be used in connection with the Advanced Segmentation features for use within the Services.
- License Grant for Behavioral Data. By adding the Script to Customer’s Website, Customer thereby grants Campaign Connex and its Subprocessors a nonexclusive, irrevocable (until Customer removes such Script from the applicable Website), royalty-free, fully paid up, sublicensable and transferable license to use, process, store, edit, modify, aggregate, combine, reproduce, distribute, display, perform, or have performed, any and all activities to the Behavioral Data solely to the extent necessary to provide the the Advanced Segmentation (Beta) features.
- Restrictions on Use.
- Customer agrees not to use, copy, modify, adapt, alter, translate, create a derivative work of, reverse engineer, disassemble, or decompile the Script, including without limitation, any other underlying ideas or algorithms of the Script, except as expressly permitted herein or required by Law.
- Customer may not integrate the Script on any properties unless such properties are owned, operated or controlled by Customer or properties that Customer has the legal permission or rights to access.
SECTION 4: SUBSCRIBER DATA
- Duplicate Custom Fields. Customer understands and acknowledges that if the Subscriber Lists used for Advanced Segmentation Beta Features have duplicate Custom Field titles across such Subscriber Lists, then any new Attribute Data associated with the Custom Field may augment or replace the underlying data about a Subscriber included in such Subscriber Lists causing that Subscriber to be included in (or excluded from) a Segment that they would not otherwise have been included in (or excluded from). Customer agrees not to include duplicate Custom Fields across Subscriber Lists used for Advanced Segmentation Beta unless Customer has obtained the right to augment and/or replace Attribute Data in the foregoing manner.
- Subscriber Data Processing.
- Customer acknowledges and agrees that in order to provide the Advanced Segmentation (Beta) features, Campaign Connex will Process Subscriber Data on behalf of Customer in the manner instructed by Customer and at Customer’s direction.
- Customer acknowledges and agrees that Campaign Connex cannot control: 1) the manner in which Customer obtains Attribute Data and collection and sharing of Attribute Data with Campaign Connex is at Customer’s sole control and discretion; and 2) which Websites Customer installs the Script for the Processing of Behavioral Data and such installation is in Customer’s sole control and discretion.
- Customer represents and warrants that Customer has, in compliance with applicable Laws, informed all persons whose Subscriber Data is Processed (whether in anonymous or identifiable form): 1) of the purpose for which that information was collected; 2) that Customer may provide Subscriber Data to its vendors and/or service providers for the purposes of use in relation to the Services; 3) that Subscriber Data may be combined with other information the Customer has on file about them; and 4) that Subscriber Data may be processed and/or stored by Customer’s vendors and/or service providers on servers located in the European Union.
- Customer further represents and warrants that Customer has, in compliance with applicable Laws, obtained the consent of all persons whose Subscriber Data is collected (whether in anonymous or identifiable form) for the Processing of their Subscriber Data by Customer’s vendors and service providers for the purposes for which Customer is processing such Subscriber Data.
- Customer further represents and warrants that Campaign Connex’s Processing of such Subscriber Data on behalf of Customer, as instructed by Customer, does not violate any Laws or rights of any third party, including without limitation any Intellectual Property Rights, rights of privacy, or rights of publicity.
- Upon request by Campaign Connex, Customer shall have an authorized director or officer provide written certification that proper notices and consents have been obtained as required by applicable Laws.
SECTION 5: MULTI-TEAM ACCOUNTS
Unless otherwise expressly communicated in writing to the TAM, if Customer has multiple teams set up within its account, Customer represents and warrants that:
- they have provided the legally required notices and obtained any legally required consents to share, modify, update, and append Subscriber Data among multiple team accounts; and
- doing so will not violate any Law or third party’s privacy, intellectual property, other rights.
SECTION 6: DISCLAIMERS
CAMPAIGN CONNEX DOES NOT GUARANTEE THAT ACCOUNT SETUP OR SEGMENT RULE SETUP IS ERROR-FREE. THE TAM SERVICES AND ANY RELIANCE BY CUSTOMER UPON THE TAM SERVICES, INCLUDING ANY ACTION TAKEN BY CUSTOMER BECAUSE OF SUCH USE OR RELIANCE, IS AT CUSTOMER’S SOLE RISK.
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at email@example.com.
Information Collection and Use
Campaign Connex collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include
information submitted in forms,
payment details and
We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
We collect, use and disclose your personal information to provide, administer, improve and personalize our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our customer, your personal information is used to create your personal access to our email marketing product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Campaign Connex may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Campaign Connex also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Campaign Connex make any personal information about an individual user available publicly in this manner.
Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, Campaign Connex allows you to elect to receive, or not receive, certain information from Campaign Connex. Campaign Connex adheres strictly to permission-based email policy. Except as mentioned above, Campaign Connex will not send you unsolicited email information, commercial offers or advertisements. Campaign Connex will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Campaign Connex services, nor will Campaign Connex use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.
Campaign Connex will not use or disclose your personal information without your consent, except:
- where required or authorised by law;
- to implement the terms of any agreement we have with you;
- to assist the lawful investigation of a law enforcement authority;
- to protect the rights, property or personal safety of another Campaign Connex customer, any member of the public or Campaign Connex;
- the assets and operations of the business are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in United Kingdom, the United States of America and other countries.
Subscriber Lists, Campaign Content and Campaign Reports
Communications from the Site
Special Offers and Updates
We send all new users a welcoming email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Campaign Connex does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
In providing email campaign services for our customers, we may link IP addresses with records of emails received and links accessed to help our customers monitor the effectiveness of their email campaigns and manage their relationships with subscribers.
Our website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.
Campaign Connex has made a substantial investment with Google Web Services regarding server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by Goog;e Web Services against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information.
Campaign Connex may process, store and back up its information with the assistance of those providers.
If you apply for a position with us, we may also collect information about your experience, qualifications, skills, character and screening checks (including identity, eligibility to work, health, reference, background, directorship, financial probity, vocational suitability and criminal record checks). We collect, use and disclose your personal information to assess your application, conduct screening checks and consider and contact you about other positions. We may exchange your personal information with screening check providers, recruiters, academic institutions, health service providers, professional and trade associations, law enforcement agencies, referees and your current and previous employers. Without your personal information we may not be able to progress considering you for positions with us.
Contacting Campaign Connex about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us:
27 Brompton Drive
United Kingdom SL66SP
In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.
SECTION 1 | DEFINITIONS
The following definitions will apply to capitalized words in this Anti-Spam Policy:
- “Anti-Spam Laws”means any and all applicable laws, regulations, statutes, rules, orders and other requirements of any international, federal, state or local governmental authority regulating the transmission of electronic messages.
- “Permission”means express, provable, and recent permission to contact Subscribers on the topic of an email. Recent, as used here, shall mean Permission was either: 1) obtained within the preceding 12 months; or 2) obtained at anytime and ongoing communications have been sent to the Subscriber over the course of the preceding 12 months.
- “Distribution Email Address”shall mean an email address associated with a distribution list that enables a User to send an email to multiple recipients by sending that email to the single email address associated with the distribution list.
- “Spam”, as used herein, is any email sent by a User to a Subscriber who has not given the User their direct Permission to do so, or marks such email as Spam.
- “Transactional Messages”shall have the meaning ascribed by applicable Laws.
- “Transactional Email Feature”means the feature of the Services that allows a User to automatically send communications upon the occurrence of a trigger action. For example, the Transactional Email Feature may be used to have an order confirmation email sent automatically to recipients who make a purchase from you.
Capitalized words in this Anti-Spam Policy that are not otherwise defined above shall have the meaning ascribed in the Agreement.
SECTION 2 | REQUIRED CONTENT
- Unsubscribe Link.You must ensure that all emails sent through your account contain a Campaign Connex (or other Campaign Connex-approved) “unsubscribe” link, in form and substance satisfactory to us, that: 1) allows Subscribers to instantly and permanently remove themselves from your Subscriber List(s), 2) presents unsubscribe instructions in a clear and conspicuous way, and 3) remains operational for a period of thirty (30) days after sending the email. You must monitor, correct, and process unsubscribe requests immediately. You must ensure that your Users do not remove, disable or attempt to remove or disable such link.
- Contact Information.Each email must clearly identify the individual or organization that authorized the sending of the email (“Authorizing Party”). This means that if a third party is sending messages on behalf of an Authorizing Party, the Authorizing Party must be identified. Identification must include the correct legal name of the Authorizing Party and a registered business number (if applicable). All identification information should remain valid for at least 30 days after the email is sent. Each email must contain a legitimate physical address and contact details for the Authorizing Party and any other contact information that may be required by Law.
- Other Required Information.All emails must state the reason the Subscriber is receiving the message. For example, “You are receiving this message from ABC Company because you signed up for our email Subscriber List at abc.com.”
SECTION 3 | PERMISSION
- You agree to import, access, and/or use only Permission-based Subscriber Lists. You represent and warrant that you have provided all applicable legally required disclosures in conjunction with obtaining Subscriber’s Permission. You further represent and warrant that you have not used any false or misleading information, names, email addresses, subject lines, or other information for the purpose of or in connection with obtaining Subscriber’s Permission. You must retain records of any Permission received and shall provide such records to us immediately upon request.
- Scope of Permission.You may not send emails to Subscribers on any topic that exceeds the scope of the topic that Subscriber has given you Permission to email them about. Any Permission obtained from a Subscriber shall be exclusive to you and will not extend to your Affiliates, unless such Permission was also granted to the applicable Affiliate.
- Permission must be obtained in one of the ways described below. A Subscriber:
- fills out an online form subscribing to your email marketing Subscriber List;
- opts-in via web form to your email marketing Subscriber List, provided that the opt-in box is not pre-selected by default;
- completes an offline form that clearly indicates that you may add them to your email marketing Subscriber List and they have expressly indicated their willingness to receive such emails;
- gives you their business card; provided: 1) you have explicitly indicated that by giving you their business card they are agreeing to being added to your email marketing Subscriber List; or 2) they added their business card to a container or pile that clearly indicated that by adding such business card they are agreeing to being added to your email marketing Subscriber List;
- purchases goods or services from you in the preceding 12 month period and there is a reasonable expectation that the Subscriber would consent to receiving emails; or
- provides you with other express written permission to be added to your email marketing Subscriber List prior to your contacting them via email.
SECTION 4 | APPROVALS, RESTRICTIONS, & COMPLIANCE
- Account Approval.Unless otherwise expressly agreed by us, you may not send any emails using the services until your account has been approved by a member of our trained compliance team.
- You agree that you will not:
- mail to Distribution Email Addresses, emails addresses copied or scraped from the internet; newsgroups, purchased, loaned, or rented lists;
- mail to any list obtained from a third party, unless pre-approved in writing by us, which approval may be withheld in our sole discretion;
- use the Services to administer illegal contests, pyramid schemes, chain letters, multi-level marketing campaigns, or conduct any illegal activities;
- use the Services to transmit or solicit material that:
- is Spam, obscene, threatening, harassing, or libelous;
- contains, links to, or displays nudity, obscene content, gambling related content, escort services, offers to make money online, pay day lender related content, illegal drugs, illegal software, viruses, or other content that we deem inappropriate in our sole discretion;
- violates or infringes the rights of a third party (including a third party’s privacy and/or intellectual property rights); or
- violates any applicable local, state, federal, and international Laws.
- Additional Restrictions.
- . Content Subject to Compliance Approval. You must obtain prior written approval from our compliance team, which may be withheld in our sole discretion, before sending content related to pharmaceuticals, legal drugs, horoscopes, adult novelty items, diet advice, nutritional advice, supplements, or stock trading tips.
- Bulk Uploads. Prior to any bulk and/or large Subscriber List uploads to the Services, you must obtain prior written approval from our compliance team, which may be withheld in our sole discretion.
- Transactional Email Feature.You must not use the Transactional Email Feature to send non-Transactional Messages to Subscribers unless you have Permission to do so.
- Compliance. You acknowledge that the Services allow you to upload data related to your Subscribers and also to track your Subscribers engagement with emails sent using the Services and accordingly, you represent and warrant that you have complied with all notice, disclosure, consent, and other requirements imposed by applicable data privacy Laws prior to uploading an individual’s email address to a Subscriber List. You represent and warrant that you have complied with applicable data privacy Laws and Anti-Spam Laws in connection with your use of the Services.
SECTION 5 | OUR RIGHTS AND OBLIGATIONS
- Subscriber Lists.We will not use any Subscriber Lists or User Content for sending spam or any purpose other than those related to the Services.
- Monitoring. We reserve the right, but have no obligation, to:
- scan every campaign for the existence of an unsubscribe link. If an unsubscribe link is not detected, you will be informed and required to include a Campaign Connex unsubscribe link before sending additional email messages or User Content via the Services.
- monitor and meter the number of KiloBytes of data transferred when sending email messages.
- monitor any and all User Content and your use of the Services to ensure compliance with this Anti-Spam Policy.
- Abuse Complaints.Emails sent through the Services may generate abuse complaints from Subscribers. Our software is directly integrated into the spam reporting systems of major ISPs. If someone marks your campaign as spam, we’ll be notified immediately. You are responsible for ensuring that email campaigns sent from your accounts do not generate a number of abuse complaints in excess of industry norms. If your complaint rate reaches 0.3% of all Subscribers (that’s 30 complaints aggregated across your accounts, including your End Clients’ accounts, for every 10,000 Subscribers) you will receive a warning email requesting an explanation and tips. If your complaint rate exceeds 0.3%, we may lock or terminate your account in our sole discretion.
- Right to Audit.We have the right to audit your accounts and records to evaluate such party’s compliance with this Anti-Spam Policy. You agree to procure, where necessary, that your End Client’s records are made available to us upon our request.
- Right to Suspend.We may, in our sole discretion, remove any User Content and/or suspend or terminate use of the Services for any actual or alleged breach of this Anti-Spam Policy at any time. Any suspension pursuant to this clause will not affect your obligation to pay fees owed to Campaign Connex.
- Right to Terminate.We may, at our own discretion, immediately disable your access to the Services without refund if we believe in our sole discretion that you have violated this Anti-Spam Policy.
In the end, anti-spam compliance is about common sense. Take off your marketing hat and put yourself in your Subscriber’s shoes. If they don’t recognize who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. It’s that simple.
Updated April 25, 2018
27 Brompton Drive
United Kingdom SL66SP
Please note that the contact information provided above is regularly updated.
Digital Millennium Copyright Act Notice
At Campaign Connex, we respect the intellectual property rights of others and expect users of our services to do the same. We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the UK Digital Millennium Copyright Act (“DMCA”). If copyrighted content that belongs to you was posted without your permission to our site or sent through one of our services, let us know. Please send notice of the alleged infringement to our designated agent at the following address:
Campaign Connex Ltd.
27 Brompton Drive,
Maidenhead, UK SL66SP
Your notice should provide the following information:
- an electronic or physical signature of the copyright owner or someone authorized to act on their behalf;
- the name, address, telephone number, and email address of the copyright owner;
- identification of the copyrighted work that is allegedly being infringed;
- identification of where the allegedly infringing material is located on our site or services;
- a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent or the law; and
- a statement that the information in your notice is accurate, and you are authorized to act on behalf of the copyright owner. This statement must be made under penalty of perjury.
By submitting the notice, you acknowledge and agree that we may forward the information to the person who uploaded the allegedly infringing material. If you believe that your removed or disabled content is not infringing, or that you have the authorization or right to post and use that content from the copyright owner, the copyright owner’s agent, or pursuant to law, you may send a counter-notice containing the information required by Section 512(g)(3) of the DMCA (17 U.S.C. § 512(g)(3)). We will forward your counter-notification to the party who submitted the original copyright infringement claim. If the original claimant does not file an action seeking a court order to restrain you from engaging in infringing activity related to the removed or disabled content within fifteen (15) calendar days of receiving the counter-notice from us, then we may, in our sole discretion, reinstate the removed or disabled content.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner or service provider (in this case, Campaignconnex) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.
Cookies served through our Websites
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in further detail below:
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function. You can block or delete them by changing your browser settings, as described under the heading “How can I control cookies?” in the Cookie Statement.
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.
These cookies support video functionality on some of our web pages and track views.
These cookies help Twitter improve and understand how people use their services, including Twitter buttons and widgets, and Twitter Ads.
Other tracking technologies
We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or, in the case of web beacons, opened an e-mail that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.
Targeted online advertising
We have engaged one or more third party service providers to track and analyze both individualized usage and volume statistical information from interactions with our Websites.
Cookies served through the Services
User email campaigns
We automatically place single pixel gifs, also known as web beacons, in every email sent by our users. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscribers email address,
IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our users about how an email campaign performed and what actions subscribers took.
Google remarketing ads: Our Google remarketing ads feature (also known as web retargeting ads) allows our users to create and manage advertisements on the Google Display Network. When a user elects to use this feature, Campaignconnex installs a Google tracking pixel on that user’s Site through the Snippet. The Snippet also allows that user’s Site to set a Campaignconnex cookie that will recognize Site visitors via ads placed with the Google remarketing ads feature. These technologies facilitate the placement of advertising campaigns on the Google Display Network and enable Campaignconnex to provide reporting to our users about the performance of these advertising campaigns. To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link here: https://www.google.com/settings/ads/plugin
Facebook ads: Our Facebook ads feature allows our users to display ads to their subscribers and others within the Facebook platform. When a user elects to use this feature, Campaignconnex installs a Facebook tracking pixel on that user’s Site through the Snippet. The Snippet also allows that user’s Site to set a Campaignconnex cookie that will recognize Site visitors via ads placed with the Facebook ads feature. These tracking technologies facilitate the placement of advertising campaigns on the Facebook platform and enable Campaignconnex to provide reporting to our users about the performance of these advertising campaigns. Facebook does not provide an opt-out link for its cookies. For more information about Facebook cookies, please click here: https://www.facebook.com/policies/cookies/ To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”
Product retargeting emails: Our product retargeting emails feature allows our users to promote new items or best sellers to their subscribers. When a subscriber clicks a link within a product retargeting email, the user’s Site drops a Campaignconnex cookie on that subscriber’s device that is placed through the Snippet. This cookie allows Campaignconnex to track attribution rates and browser activity and provide reporting to the user regarding the success of their product retargeting emails. To refuse this cookie, please follow the instructions below under the heading “How can I control cookies?”
Popup forms: The Snippet will allow a user’s Site to deploy a Campaignconnex cookie that recognizes whether a visitor to that user’s Site has previously viewed a popup form and ensures the same visitor does not see the form again for a period of up to one year. To refuse this cookie, please follow the instructions below under the heading “How can I control cookies?”
Landing Pages: If a user elects to use the Campaignconnex feature known as “Landing Pages,” the use of that feature will permit additional cookies or tracking technologies to be employed by the user. Users who create Landing Pages will have the option to set cookies on the device of any visitors to those pages. When a user chooses to set cookies, Campaignconnex installs the Snippet on that user’s Landing Page to facilitate the deployment of the cookie(s) selected by that user. Subscribers should review the relevant user’s privacy notice and cookie disclosures for further information about the specific types of cookies and other tracking technologies used on any Landing Page.
How can I control cookies?
You have the right to decide whether to accept or reject cookies.
Website Cookie Preference Tool: You can exercise preferences about what cookies are served on our Websites by visiting our cookie settings preference center, available here: Privacy Settings. You can also exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: http://preferences-mgr.truste.com/.
Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. Campaignconnex takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.
How often will you update this Cookie Statement?
The date at the bottom of this Cookie Statement indicates when it was last updated.
Updated June 13, 2018